FAQs

Where Are You Based?

  • Brooklyn, Ny

Is the design a sticker or printed on?

  • All of our Sports Cases are created using advanced printing technology. There is no way to remove the design from the case

    Where Do You Ship To? 

    • We ship worldwide. $3.25 shipping on all US orders, $7.50 flat-rate for international orders

    Do I Get A Tracking Number? 

    • Yes, once your order is shipped, you will have tracking information sent to your email. If you do not receive one, simply email us with your order # and we will send your tracking info over. If your tracking number is "not found" it's because the post office has yet to process your package. Give it 24 hours to update.

    Can I Cancel Or Change My Order?

    • Once the order is placed, it cannot be altered or changed because we ship out several orders a day. If you entered an incorrect address for your order, let us know so we can try to fix it before sending it out.

    How Long Will It Take To Receive My Order?

    • Roughly 3-7 business days. We ship with USPS First Class Mail, which takes 2-4 days once shipped. All orders will be shipped within 1 or 2 days of purchase, 14+ days if you are international. 

    • If you place an order on Friday or the weekend, it will be shipped on Monday or Tuesday.

    Is it possible that there are custom fees for international orders?

    • There may be custom fees for international orders. Orders shipped to the UK appear to have a customs fee of around $15. We are not responsible for these fees. It is the responsibility of the customer.

    what happens if my order never shows up?

    • Please contact us in an event that your package doesn’t arrive within the allotted time and we will try to resolve the issue. If the item is returned to sender due to an incorrect address or some other reason, it is the responsibility of the customer to contact us to let us know, in order that we can reship the product. If your order doesn’t arrive and you do not contact us, we take no responsibility for items that were lost in the mail/not delivered that we were not notified. 

     Can I Refund Or Exchange My Order?

    • Yes. View our return policy HERE